Cancellation and booking terms

Booking and cancellation conditions Näsijärven Laivapalvelut Oy

Charter Cruises

A provisional booking is valid for 7 days, after which the order must be confirmed or the provisional booking will be cancelled.
In case of cancellation of a confirmed reservation, any advance payment will not be refunded, but may be credited to the new reservation. For larger orders, we charge an advance payment of 10% of the total invoice amount, which is non-refundable in case of cancellation, but can be used for another order. For bookings made by individuals, we charge a prepayment of 300,00€.

In case of cancellation of a confirmed transport or cruise:
– earlier than 21 days before the booked date, the cancellation is free of charge.
– Between 21 and 7 days before the booked date, the cancellation fee is 150,00€**.
– Less than 7 days before, the cancellation fee is 50% of the booking price.
Cancellation fees will be charged to the customer.

** If the cancelled reservation is postponed to a later date, the 150,00€ paid can be refunded in case of a new reservation.

For any ordered service cancelled less than 7 days prior to the date of booking, the cancellation fee is 100% of the value of the order.

Changes to the timetable and number of passengers must always be agreed separately with the shipping company. Changes may result in additional costs.

In the event of delays caused by the customer, we charge an additional fee of € 50.00 (incl. VAT 10%) for each 15 minutes or part thereof.

For events, the client acts as tour operator.